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Privacy Policy

Pottery by Candice (“I”, “me”, “my”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information I collect, how I use it, who I may share it with, and the rights you have in relation to your personal information.

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1. Who I am

Pottery by Candice is a UK-based pottery business providing pottery workshops, creative experiences and handmade pottery.

For the purposes of UK data protection law, Candice Gelly, trading as Pottery by Candice, is the data controller responsible for your personal information.

Business name: Pottery by Candice
Email: potterybycandice@gmail.com
Website: www.potterybycandice.com

If you have any questions about how I use your personal information, please contact me using the details above.

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2. What information I collect

Depending on how you interact with me, I may collect some or all of the following information:

  • Your name

  • Email address

  • Telephone number

  • Billing or payment information where applicable

  • Booking and workshop information

  • Information you provide when contacting me

  • Information you provide when making an enquiry

  • Information relating to accessibility or other requirements that you choose to tell me about

  • Photographs or video recordings where you have agreed to be photographed or filmed

  • Information relating to your use of my website, including technical information such as your IP address, browser type and device information, where collected through cookies or similar technologies

I only collect information that is reasonably necessary for the purposes described in this policy.

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3. How I collect your information

I may collect personal information when you:

  • Make a booking for one of my workshops

  • Contact me by email or through my website

  • Complete an enquiry or contact form

  • Sign up to receive communications from me

  • Visit or interact with my website

  • Communicate with me through social media

  • Attend one of my workshops or events

Some bookings may be made through ClassBento, which provides booking and payment services for workshops and experiences. ClassBento has its own privacy policy explaining how it processes personal information. (classbento.co.uk)

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4. How I use your information

I may use your personal information to:

  • Process and manage workshop bookings

  • Communicate with you about your booking

  • Respond to enquiries and customer messages

  • Provide information about workshops and services you have requested

  • Process payments and maintain appropriate business records

  • Arrange the collection or delivery of finished pottery where applicable

  • Manage cancellations, changes and refunds

  • Provide appropriate assistance where you have voluntarily told me about accessibility requirements

  • Improve my workshops, services and website

  • Send marketing communications where you have provided the appropriate consent

  • Take photographs or videos for promotional purposes where you have given permission

  • Meet my legal, accounting and regulatory obligations

  • Protect the security of my website, business and customers

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5. My lawful bases for using your information

Under UK data protection law, I must have a lawful basis for processing your personal information.

Depending on the circumstances, I may rely on the following lawful bases:

Contract: Where processing your information is necessary to provide a workshop or service you have booked, such as managing your booking and communicating important information about your workshop.

Legal obligation: Where I need to process or retain information to comply with a legal obligation, such as accounting or tax requirements.

Legitimate interests: Where processing is necessary for the legitimate operation and development of my business, provided that these interests are not overridden by your rights and interests.

Consent: Where you have specifically given me permission to use your information for a particular purpose, such as certain marketing communications or promotional photography.

Where I rely on consent, you can withdraw that consent at any time.

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6. Bookings through ClassBento

Some of my workshops may be listed and booked through ClassBento.

When you make a booking through ClassBento, your personal information may be processed by ClassBento in order to complete and manage your booking. ClassBento's own privacy policy explains how it collects, uses and protects customer information.

I may receive information from ClassBento that is necessary for me to provide your workshop and manage your booking.

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7. My website and Wix

My website is hosted using Wix.

Wix may process certain information about visitors to my website, including technical information and information collected through cookies and similar technologies.

My website may also use Wix features such as contact forms, embedded content and other services that process information when you interact with them.

Where third-party services are used on my website, those providers may process personal information in accordance with their own privacy policies and terms.

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8. Cookies

My website may use cookies and similar technologies.

Some cookies are necessary for the website to operate correctly. Other cookies, such as analytics or advertising cookies, may be used to understand how visitors use my website or to improve my marketing.

Where required, I will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through my website's cookie settings and can also adjust cookie settings through your web browser.

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9. Marketing

I may occasionally send information about new workshops, events, offers or other services.

Where consent is required, I will only send marketing communications where you have opted in to receive them.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting me directly.

I will not sell your personal information to third parties.

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10. Photography and video

I may occasionally take photographs or video during workshops for use on my website, social media, advertising and other promotional materials.

Where identifiable individuals are to be used in promotional material, I will seek appropriate permission before using their image for this purpose.

If you do not wish to be photographed or filmed for promotional purposes, please let me know.

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11. Who I share your information with

I may share personal information with trusted third parties where this is necessary to operate my business or provide my services.

These may include:

  • ClassBento, where you book through their platform

  • Wix, which hosts and supports my website

  • Payment service providers where required to process transactions

  • Website, analytics or marketing service providers where applicable

  • Professional advisers, such as accountants or solicitors, where necessary

  • Government, regulatory or law-enforcement bodies where I am legally required to do so

I only share information where there is an appropriate reason and lawful basis for doing so.

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12. How long I keep your information

I will only keep your personal information for as long as reasonably necessary for the purpose for which it was collected.

Some information must be retained for longer periods because of legal, accounting or tax requirements.

The length of time I keep information will depend on its type and why I need it.

When information is no longer required, I will securely delete it or otherwise dispose of it appropriately.

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13. Keeping your information secure

I take reasonable technical and organisational measures to protect your personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

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14. Your rights

Under UK data protection law, you may have rights including:

  • The right to ask for a copy of the personal information I hold about you

  • The right to ask me to correct inaccurate or incomplete information

  • The right to ask me to delete your personal information in certain circumstances

  • The right to ask me to restrict how I use your information in certain circumstances

  • The right to object to certain types of processing

  • The right to withdraw consent where I rely on consent

  • The right to data portability in certain circumstances

  • Rights relating to automated decision-making and profiling, where applicable

Some of these rights are subject to legal conditions and exceptions.

If you would like to exercise one of these rights, please contact me using the details provided above.

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15. Complaints

If you have concerns about how I have handled your personal information, I would encourage you to contact me first so that I can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Information about making a complaint is available on the ICO website.

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16. Third-party websites

My website may contain links to third-party websites, including booking platforms and social media websites.

I am not responsible for the privacy practices or content of third-party websites. I recommend reading the privacy policy of any website you visit.

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17. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, the services I use or applicable data protection requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

If I make significant changes to the way I use personal information, I will take appropriate steps to bring those changes to your attention.

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18. Contact me

If you have any questions about this Privacy Policy or how I handle your personal information, please contact:

Pottery by Candice
Email: potterybycandice@gmail.com
Website: www.potterybycandice.com

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